TERMS AND CONDITIONS

  1. Introduction

These terms and conditions are applicable to all Guests booking an accommodation with the Hotel or through any other Agent or Tour Operator in relation to the Hotel.

If a third-party effect any booking on behalf of a Guest, such third party is liable to the Hotel for any applicable obligations together with the Guest as joint and several debtor.

No reservation for accommodation is confirmed unless the client has received a booking confirmation via email.

  1. Room Availability, Delivery and Return

The Guest does not acquire any claim for the availability of a room unless the Hotel confirmed the availability of a room in writing. Rooms are available to the Guest from the day of arrival. The Guest has no claim for earlier availability.

Guests who arrive before 14:00 can go to their room as early as possible, depending on availability.

On the agreed day of departure, check-out is at 11:00 the latest. After this time the Hotel may charge a late check-out fee.

Any request for any amendments to check-in and check-out days and times will be considered by the Hotel on a discretional case-by-case basis and the Guest will have no claim against the Hotel.

  1. Services, Prices, Payment and Billing

The Hotel is obliged to provide all accommodation services requested by the Guest and agreed to.

The Guest is obliged to pay the Hotel the agreed prices for all services of accommodation agreed upon.

All agreed prices include the current statutory Value Added Tax (VAT). Should the rate of VAT applicable to the contractual services increase or decrease after the conclusion of the contract, the prices shall be adjusted accordingly.

All fees and payment agreed by the Hotel and the Guest are payable upon the term agreed to in writing between the Parties.

The Hotel is entitled to demand a deposit or similar pre-payment from the Guest. If such deposit or pre-payment is not made within the agreed period, the Hotel can withdraw from the accommodation contract without providing any other reason.

Prices quoted are for accommodation only or as stated on booking confirmation and any extras are not included in the stated price and will consequently be charged to the client as appropriate.

  1. Cancellations and Amendments by the Guest

A withdrawal by the Guest from the contract of accommodation requires the prior written consent of the Hotel. Without the Hotel’s consent, the Guest is obligated to pay 100 % of the contractually agreed price.

If a date and time for withdrawal from the contract free of charge was agreed between the Hotel-Keeper and/or an Agent and the Guest, the Guest may withdraw from the contract until that point without any initiating claims by the Hotel-Keeper.

The Guest shall also have the right to withdraw from the contract of accommodation free of charge in cases of Force Majeure. ‘Force Majeure’ shall mean an act of God, insurrection or civil disorder, war or military operations, national or local emergency, acts or omissions of Government, acts or omissions of any authority, industrial disputes of any kind, fire, lightning, explosion, subsidence, inclement weather, acts or omissions of persons or bodies for whom the Guest affected by the force majeure is not responsible or any other cause whether similar or dissimilar outside the control of the Guest. Should the guest choose to take advantage of a discounted rate and opt for a non refundable rate then in the case of force majeure the amount paid is non refundable and the hotel reserves the right to offer guests a voucher of equal value. In the event that guest has chosen a non refundable rate, under no circumstances are refunds offered by the hotel..

Amendments to all reservations may be made free of charge as agreed in the terms of each accommodation contract. The Hotel does not accept any responsibility for lack of availability that may become apparent at time of an amendment. For non-refundable reservations, no amendments are allowed.

In any event the Guest shall always inform the Hotel in writing.

4.1. Flexible Rate

4.1.1  Cancellation Policy

The flexible rate allows the Guest to amend or cancel the reservation up to 7 days prior to the arrival date, or as agreed as per the terms of the accommodation contract.

4.1.2     Payment Policy

A credit card is required to secure the reservation at the time of booking.  The credit card will be charged the full amount of the accommodation 7 days prior to the arrival date, or in a timeframe agreed in the terms of the accommodation contract.

If the reservation is cancelled or amended less then 7 days before the arrival day, or as agreed in the terms of the accommodation contract, or if the Guest do not arrive, a refund won’t be possible.

4.2. Non-refundable Rate

4.2.1     Cancellation Policy

A deposit equal to 100% of the value of the stay is due upon reservation.

Any cancellations or amendment received at any time shall be charged in full.

4.2.2    Payment Policy

A credit card is required to secure the reservation at the time of booking.  The credit card will be charged immediately upon booking stage.

If the booking is cancelled or amended at any time, a refund won’t be possible.

  1. Cancellation by the Hotel

The Hotel has the right to cancel a reservation only in the following cases:

  • If the Hotel and the Guest have agreed in writing beforehand that the Hotel has the right to cancel the reservation within a date and time;
  • If there has been an act of Force Majeure. ‘Force Majeure’ shall mean an act of God, insurrection or civil disorder, war or military operations, national or local emergency, acts or omissions of Government, acts or omissions of any authority, industrial disputes of any kind, fire, lightning, explosion, subsidence, inclement weather, acts or omissions of persons or bodies for whom the Hotel affected by the force majeure is not responsible or any other cause whether similar or dissimilar outside the control of the Hotel-Keeper;
  • If the Guest has not affected payment, whether pre-payment or not, within the agreed due date and time;
  • If the Guest in any manner disturbs the smooth operation of the hotel or causes a nuisance to the other Guests or staff.
  • If the Hotel has justified and grave reason to assume that the use of the Hotel services byt the Guest can put at risk the smooth operation of the business, the security or the public reputation of the Hotel;
  • If the purpose of the stay is illegal;
  • For any other reason permissible at law as long as the reason is communicated in writing to the Guest.
  1. End of Stay

At the end of the accommodation period or if the Guest is evicted for any reason provided in these terms and conditions, the Guest shall vacate the room and remove all personal belongings immediately. In default, the Hotel shall have the right to secure access and/or remove all belongings of the Guest. The Hotel shall keep the said belongings of the Guest in the Hotel premises or in any other place at the risk and expense of the Guest.

  1. Hotel’s Liability

The Hotel is liable to carry out its contractual duties with diligence, prudence and want of attention.

The Hotel or any employee or third party under the responsibility of the Hotel shall only be liable for any compensation for damages to the Guest and not to any third party under the responsibility of the Guest or accompanying the Guest in the Hotel premises.

Claims for damages by the Guest for death, injury to body or health arising through the fault of the Hotel or any employee or third party under the responsibility of the Hotel are limited to an amount to the extent permissible by law. The Guest automatically forfeits any right to claim damages for any other higher amount.

The Hotel or any employee or third party under the responsibility of the Hotel is only liable to the Guest for things brought in accordance to the statutory provisions in Article 1039 of the Civil Code of Malta (Chapter 16 of the Laws of Malta).

Limit of Liability for material loss. The Hotel or any employee or third party under the responsibility of the Hotel is liable for compensation for loss or damage to the property of the Guest without any fault up to the amount agreed upon.

The Guest must act with diligence, prudence and want of attention in the custody of his/her property which is brought into the Hotel premises. The Guest is obliged to declare to the Hotel or the employees any property of cumbersome and/or excessive value.

The Guest shall deposit all valuable property in a safe deposit provided by the Hotel in the Guest’s room. The key or password to the safe deposit is to be kept by the Guest and in the event that such key or password is lost, the Hotel will force the safe deposit box open. All expenses for forcing the safe deposit box open are to be borne by the Guest.

The Guest must inform the Hotel immediately in case of any personal damage or loss and/or damage to his/her property.

In any event, the Hotel or any employee or third party under the responsibility of the Hotel is not liable towards the Guest in case of Force Majeure. ‘Force Majeure’ shall mean an act of God, insurrection or civil disorder, war or military operations, national or local emergency, acts or omissions of Government, acts or omissions of any authority, industrial disputes of any kind, fire, lightning, explosion, subsidence, inclement weather, acts or omissions of persons or bodies for whom the Hotel or any employee or third party under the responsibility of the Hotel affected by the force majeure is not responsible or any other cause whether similar or dissimilar outside the control of the Hotel or any employee or third party under the responsibility of the Hotel.

  1. Breakages and Damages

The Guest is directly responsible for all breakages and damages to the Hotel caused by the Guest or any third party under his/her responsibility. If there are breakages or damages unnoticed at time of check-out, the Hotel will notify the Guest by email or any other correspondence within 1 day of the Guest leaving, providing a detailed breakdown of the issues and the costs of rectifying them.

  1. Miscellaneous
  • Internet

All internet services are provided by third party suppliers and the Hotel cannot be held responsible for any inconsistencies of service. The Guest agrees to abide by the laws of Malta, and/or any other international legal conventions insofar as the viewing, downloading, uploading, sharing or use of any content on the internet is concerned.

  • Smoking

The entire Hotel operates a non-smoking policy.

  • Pets

Small dogs are allowed in the premises of the Hotel, provided that they do not disturb the peace of the other guests and that they do not cause any damages of the premises.

  • Eco-Contribution

A government eco-contribution of €0.50 per adult per night is payable at the hotel (up to a maximum of €5.00 per adult) and is not included in any of our rates.

  • Child Policy:

The Hotel operates an adults only environment.